Digiavera™ / Customer support
Contact Us
Questions about a product, your order, or a smart home setup? Here is how to reach the Digiavera™ support team.
Last updated: October 10, 2026
Customer support details
Email: service@digiavera.com
Phone: +86 184-6619-2109
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Service hours are shown in China local time (UTC+8).
Before you place an order
If you have a question about a product’s compatibility or intended use, send the product name and the requirement you want to check. Useful details may include your country, plug type, supported operating system, or existing smart home platform. Please do not send account or Wi-Fi passwords.
Help with an existing order
Include your order number, the name used for the purchase, and a short explanation of what you need. For delivery questions, add the latest tracking status if available. For product issues, describe the problem and attach a clear photo when practical and safe.
Returns and product concerns
Contact us before sending a return so we can provide the correct destination and instructions. If a product arrives damaged or appears unsafe, stop using it and let us know. The business address below is company information, not an automatic return location or a customer collection point.
Company information
Brand Name: Digiavera™
Legal Company Name: Hefei Qingcen Information Technology Co., Ltd.
Owner: Zhang Wei
Business Address: Room 1907, Building B, Qiaoyue Mountain City, No. 199, Tianbu West Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province
Keeping your request easy to follow
Use the same email thread for follow-up questions and keep your order reference in the message. Requests received outside service hours will be reviewed during service hours. Please keep payment credentials, verification codes, and unrelated personal information out of support messages.
Digiavera™ · Customer Support
Email: service@digiavera.com
Phone: +86 184-6619-2109
Customer Service Hours: 8:00 AM – 10:00 PM Daily
China local time (UTC+8)
Legal Company Name: Hefei Qingcen Information Technology Co., Ltd.
Owner: Zhang Wei
Business Address: Room 1907, Building B, Qiaoyue Mountain City, No. 199, Tianbu West Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province