Digiavera™ / Delivery information
Shipping Policy
Know what to check before checkout, how to follow your shipment, and what to do when a delivery needs attention.
Last updated: October 10, 2026
Destinations and delivery charges
Available destinations and shipping options are shown at checkout. Shipping is available only to supported addresses; availability may vary by product and destination. The shipping charge, and any free-shipping offer that applies, will be displayed before you pay.
Processing and shipment timing
Product or checkout information provides the shipment and delivery estimates applicable to your order when available. Processing time and carrier transit time are different stages. For U.S. orders, if no shipment period is stated, we will ship within 30 days of receiving a properly completed order or provide the required delay notice and cancellation option. This is a shipment deadline, not a guaranteed delivery date.
Shipment confirmation and tracking
We will send a dispatch update using the contact information supplied with your order. Where tracking is available, the update will include the relevant tracking details. Carrier scans can take time to appear. If an order is dispatched in separate parcels, the shipment information will identify the available updates for each parcel.
Delays and unavailable items
If we cannot ship within the stated period, we will notify you of the delay, provide a revised shipment estimate when available, and explain your option to cancel unshipped items for a prompt refund. We will obtain any consent required by applicable law rather than treating a delayed order as indefinitely accepted. Carrier interruptions or customs checks may also affect transit.
Address details and delivery problems
Check the recipient name, street address, unit number, postal code, and contact details before payment. Contact support promptly if a correction is needed. If a parcel appears lost, arrives damaged, or is marked delivered but cannot be found, contact us with your order number so we can investigate with the carrier and arrange an appropriate remedy.
Customs, duties, and returned parcels
International orders may be subject to destination-country customs procedures. Charges collected by us are shown at checkout; any separately payable import charges will be disclosed where applicable. If a parcel is returned because of an address or delivery issue, we will discuss the available refund or redelivery options and any justified charges. Mandatory consumer rights remain unaffected.
Digiavera™ · Customer Support
Email: service@digiavera.com
Phone: +86 184-6619-2109
Customer Service Hours: 8:00 AM – 10:00 PM Daily
China local time (UTC+8)
Legal Company Name: Hefei Qingcen Information Technology Co., Ltd.
Owner: Zhang Wei
Business Address: Room 1907, Building B, Qiaoyue Mountain City, No. 199, Tianbu West Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province