Digiavera™ / Shopping and setup
FAQ
Helpful answers before purchase, during setup, and whenever you need support with a Digiavera™ order.
Last updated: October 10, 2026
What does Digiavera™ offer?
Digiavera™ focuses on smart home products for everyday household routines. Review the individual listing for the product’s purpose, features, specifications, and supplied items.
Will a product work with my existing home setup?
Compatibility depends on the exact model. Check the listed power supply, plug type, supported network, operating system, app, and integration requirements. If a requirement is unclear, contact us before ordering.
Does every product need Wi-Fi or an app?
Connectivity requirements vary. A product needs an app, network, or outside service only as stated in its listing and instructions. Do not assume compatibility with a particular voice assistant or smart home platform.
What accessories or subscriptions are included?
Only the items and services expressly listed for the product are included. Review the package contents and any disclosed app or subscription requirements before payment.
What payment options and shipping charges apply?
Available payment methods, shipping options, order currency, and charges collected by us are displayed at checkout. The options can vary by destination and order.
How do I check my shipment?
Use your dispatch confirmation and any tracking information supplied. If an update looks unusual or a parcel cannot be located, contact support with your order number so we can investigate.
Can I change or cancel my order?
Contact us as soon as possible before dispatch. We will confirm whether the change or cancellation can still be completed. Shipped orders generally follow the return process.
How do I request a return or report a faulty item?
For eligible change-of-mind returns, contact us within 30 days of receipt. Report an incorrect, damaged, or faulty item promptly. We will provide instructions and the correct return destination. Statutory remedies remain available.
What should I do if setup does not work?
Check the model’s instructions, permitted power source, and listed compatibility. Tell support the product name, order number, and the step where setup stops. Do not share passwords or continue using a damaged device.
How can I contact customer support?
Email service@digiavera.com or call +86 184-6619-2109. Customer service is available daily from 8:00 AM to 10:00 PM, China local time (UTC+8). Include your order number when asking about a purchase.
Digiavera™ · Customer Support
Email: service@digiavera.com
Phone: +86 184-6619-2109
Customer Service Hours: 8:00 AM – 10:00 PM Daily
China local time (UTC+8)
Legal Company Name: Hefei Qingcen Information Technology Co., Ltd.
Owner: Zhang Wei
Business Address: Room 1907, Building B, Qiaoyue Mountain City, No. 199, Tianbu West Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province